Refund policy

Returns & Refunds

Because many items from Tina’s Custom Designs are custom-made or personalized, custom and personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

For non-personalized items, please contact us within 30 days of receiving your order if you would like to request a return. Items must be unused, unworn, and in their original condition.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right. Photos of the item may be requested.

Return Approval

Please contact us before sending an item back. Returns sent without prior approval may not be accepted. Return instructions will be provided after your return request is approved.

Refunds

Once an approved return is received and inspected, we will notify you about your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

For questions about a return or refund, contact us at tinajerrettcustomdesigns@gmail.com.